At Luvme, we understand that receiving a new wig can bring excitement and questions. You may notice slight shedding, dryness, a light scent, or feel unsure about the fit or quality. This guide explains what may be normal, what may need attention, and how Luvme’s return and exchange support can help.
Quick answer: Before cutting the lace, washing, coloring, bleaching, or styling your wig, check the product details, cap, lace, straps, combs, texture, color, and length. A light scent, compressed texture, or a few loose strands may be normal after packaging. If you notice heavy shedding, damaged lace, incorrect details, or a serious fit issue, keep the wig unchanged, take clear photos, and contact Luvme Customer Care.
Luvme Return and Exchange Policy
At Luvme, we want every customer to shop with confidence. If your order does not work out, our team can help you understand the return, exchange, and refund process. The overview below summarizes the main points. Review the official Luvme Return Policy before starting a request.
| Policy Item | What You Should Know |
|---|---|
| Order cancellation | Contact Customer Care within 1 hour of placing the order. Orders cannot be canceled after shipment. |
| Return window | Unused products may be returned within 30 days of receipt. |
| Return condition | Hair must be uncut, unbleached, unwashed, unchanged in color, and the lace must remain untouched. |
| How to return | Contact Customer Care within 30 days, explain the reason, provide photos, and wait for approval and return instructions. |
| Exchange process | After approval, the team will confirm the replacement item and any price difference. |
| Refund timing | Refunds are generally issued after the returned item passes inspection. Bank processing time may vary. |
| Shipping notes | Return-shipping arrangements can vary by location and policy conditions. |
Is It Normal for a New Wig to Shed, Feel Dry, or Have a Smell?
Yes, in some cases. A few loose hairs may release after packaging or during the first gentle comb-through. A mild scent may also be noticeable when the wig is opened, especially with professionally colored hair. The texture may appear flatter, smoother, shinier, or slightly drier after shipping.
Let the wig air out indoors while keeping it in original condition. Do not wash or apply products if you may request a return or exchange. Slight shedding, a light scent, or compressed curls do not automatically mean there is a quality problem.
How Can You Tell If There Is a Real Quality Issue?
A possible quality issue is something that clearly affects the wig’s structure, appearance, or wearability. Contact Customer Care when you notice:
- Excessive shedding Hair continues to fall heavily during gentle handling.
- Strong or unusual odor The scent remains intense or concerning after airing out.
- Visible lace or cap defects The lace is torn, stitching is loose, or combs, straps, or bands are damaged.
- Incorrect product details The length, color, texture, or item does not match the order.
- Severe dryness or tangling The hair appears damaged from the start.
- Missing items Accessories or parts shown in the order are not included.
Take clear photos of the wig, inner cap, lace, product tag, packaging, and concern before making changes.
What Should You Do If You Are Not Satisfied With Your Wig?
Contact Luvme Customer Care as soon as possible. Before requesting a return or exchange, do not cut the lace, wash, dye, bleach, pluck, trim, apply glue, or heat-style the wig. These changes may affect after-sales review.
Prepare before contacting support: Have your order number, order email, a short description, and clear photos or video ready. The team can review the condition and guide the next steps.
Use email for detailed requests and attachments, or WhatsApp for convenient communication and image sharing.
What If the Wig Does Not Fit You Well?
Place the wig at the correct hairline and check whether the ear tabs sit evenly. A slightly loose fit may improve after basic adjustment.
- Adjust the back straps gradually and evenly.
- Make sure the elastic band is not twisted.
- Flatten your natural hair as evenly as possible.
- Check whether the combs create pressure or pulling.
If the cap remains too tight, slips repeatedly, causes pressure, or cannot be worn comfortably, remove it and contact Customer Care before cutting the lace or altering the cap.
Can You Exchange a Wig If You Ordered the Wrong Length, Color, or Size?
You may request a return or exchange when the wrong length, color, or size was ordered, provided the wig still meets the return conditions. Keep the product unused and unchanged, retain the original packaging and accessories, and contact Customer Care for review. The team will confirm available options and any price difference.
Conclusion
A few loose strands, a light scent, or compressed texture may be normal when a new human hair wig is unpacked. Inspect the wig before making permanent changes. Keep the lace uncut, save the packaging, document concerns, and contact Customer Care when the product appears incorrect, damaged, or uncomfortable. This protects your return or exchange options and helps the support team respond accurately.
Return and exchange requirements may change. Always review Luvme’s official policy before sending an item back.
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