At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.


1. Order Cancellation

To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.


2. Order Returns

We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.


We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits:


The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.

2.2 To initiate a return:



1. Contact Customer Care

Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.

2. Receive Return Address

The return address will be provided upon approval of your return request.

3. Process Refund

Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN]


3. Order Exchanges

For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.

Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]


4. Refund Processing Time

Refunds issued within 2 business days. Processing times vary by payment method.

Refund Method

Refund Time Frame


3 business days

Credit/Debit Card

10 business days


3 business days

Zip Pay

3 business days


3 business days


Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.

5. Repair Service

We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:



1. Submit Repair Request

Contact us with pictures or videos for our staff to assess repair feasibility.

2. Receive Mailing Address

We'll provide the mailing address upon approval. Note: You're responsible for shipping costs.

3. Repair Completion

Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR]