Shipping Info

Shipping Methods:

LUVME HAIR utilizes reliable carriers such as USPS, Amazon Logistics, FedEx, UPS, DHL and Royal Mail for global shipping.


Total Delivery Time:

Total delivery time = processing time + shipping time.

 

Processing Time

After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.

 

Shipping Time & Cost:

Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. 

About Tax

Sales Tax
For orders shipped within the United States, applicable sales tax may be charged based on your shipping address and local tax regulations. The sales tax amount is automatically calculated and clearly displayed at checkout before you complete your purchase.

Sales tax is required by law and collected on behalf of the government. It is not a fee set by LUVME and does not represent additional profit for the brand.

If an order is refunded, the sales tax will be handled in accordance with local regulations and reflected in your final refund amount.

Custom Fees
In certain countries, customs authorities may charge duties or taxes on imported products based on the item type, quantity, or declared value. These charges are determined by local customs regulations and may vary by country.

Customers are responsible for understanding the customs policies of their own country.

 

Additional Notes:

  • Local logistics deliver on business days (Mon. - Fri.).
  • Ensure your address is accessible and secure for delivery.
  • Keep your phone on, as carriers may contact you.
  • Your package may not require a signature.

 

Scenario

Responsibility

Incorrect personal shipping info or undeliverable address

Buyer

Customs duties in recipient’s country/region

Customer

Buyer’s delivery delay or address modification

Buyer

Cancellation or return halfway for personal reasons

Buyer

 

Shipping Insurance Refund:

Refunded before shipment: Refunded to the original payment account.
Other cases: Refund eligibility varies.

Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction!