Shipping Info

Shipping Methods:

LUVME HAIR utilizes reliable carriers such as USPS, Ontrac, FedEx, UPS, DHL, and Royal Mail for global shipping.

Total Delivery Time:

Total delivery time = processing time + shipping time.

 

Processing Time

After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.

 

Shipping Time & Cost:

Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.

 

 

About Tax:

Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.

 

Additional Notes:

  • Local logistics deliver on business days (Mon. - Fri.).
  • Ensure your delivery address is accessible on workdays.
  • Keep your phone on, as carriers may contact you.
  • Some services may require a signature for delivery.
  • If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.

 

Scenario

Responsibility

Incorrect personal shipping info or undeliverable address

Buyer

Customs duties in recipient’s country/region

Customer

Buyer’s delivery delay or address modification

Buyer

Cancellation or return halfway for personal reasons

Buyer

 

Shipping Insurance Refund:

Refunded before shipment: Refunded to the original payment account.
Other cases: Refund eligibility varies.

Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction!