Fast Help Service

Please Choose Your Question Type:  

• 

  Question Before Purchase

  • About Products

    

    1. Can I ask for small/large cap?

       

       Our Stock Size is Medium which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside. We have received your request, and you would like to use the small/large cap for your wig, is that right? Kindly Reminder: For full lace wig and front lace wig: 1.The size of our full lace wigs and front lace wigs could not be changed. For closure wig/Bob wig/customized wig: 1. Small Size is 21.5 inches, Large Size is 23.5 inches, you should know your own size and make a suitable decision. 2. If you change to those special sizes, you may need to wait another extra 5-10 days. Would you like to wait? 3. It will be charged extra 10$ for making the special size for you. For U-part wig: 1 The cap size of U-part wigs could not be changed, but wig’s top is empty so you can adjust the wig according to your head size. Could you accept the above tips for your order ? If you want to ask for the small/big cap, please remember to take a note on the cart or send emails to us.

       Still have problem?Helpful(24)

    2. Is your hair 100% human hair? What is the grade? Where are they from?

       

       We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. It is Brazilian hair.

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    3. What is the difference between the 360 wig and the full lace wig?

       

       Both the 360 wig and the full lace wig are the whole wig. 360 wig uses pre-plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but does not include the middle head. You can see a little track when you put upward the hair, which doesn't affect usage. When we install the hair, we will put down the hair, the tracks will be invisible. It can be put in a bun and ponytail, that's why it is called breathable and pre-plucked. The full lace wig has full lace all around the head. The tracks can't be seen, and also it can be put in a bun and ponytail. For more details, maybe you can check attached pictures.

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    4. What is the difference between the 360 wig and the 360 frontal?

       

       The 360 wig uses pre-plucked 360 frontal with bundles to sew in a whole wig, which we can say that 360 wig is a whole wig and 360 frontal is a half wig. If you have the 360 frontal, maybe you can buy some bundles to install in a whole wig. We believe it will be full and beautiful by asking the local hairstylist to help you. About the bundles, maybe you can get more details at this link: https://shop.luvmehair.com/collections/hair-bundles

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    5. Is your wig/hair getting tangled or shedding?

       

       It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.

       Still have problem?Helpful(13)

    6. What color is the wig of the lace?

       

       We have the introduction of lace color in each product description. Normally for the lace wig, it is Swiss Lace, which comes in medium brown. For the undetectable full lace wig, it is Top Swiss Lace, which comes in light brown.

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    7. In what conditions can I get a free Flat Iron for my order?

       

       1) If you buy U part wig (except U part bob wig) or Half Wig, you can get a free Flat Iron. 2) If you buy 180% density frontal wig, you can get a free flat iron curling 3 in 1.

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    8. Can I go swimming with a wig?

       

       Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

       Still have problem?Helpful(6)

    9. Does your wig come in bleached?

       

       Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. For the Upgraded 2.0 undetectable full lace wig, the lace is also slightly bleached, which is more slender and lighter. It can't be deeply bleached , because it is a high risk to broken the lace.

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    10. Can your hair be dyed? Can you dyed for me?

        

        We are sorry that we don't have color service available now. And please don`t worry, because our hair is nice virgin hair , which can be dyed or bleached. The reason why we cancel the color service is that the customers will not satisfied with the color we done or the color number was not matched with what they need. So can you dye it by yourself or your stylist if possible. And if you want some colored wigs, you can check our Daily Customized Wig Page: https://shop.luvmehair.com/collections/daily-customized-wig

        Still have problem?Helpful(5)

    11. What is the difference between the undetectable full lace wig and the full lace wig? And what is the difference between the undetectable full lace wig and the Upgraded 2.0 undetectable full lace wig?

        

        The undetectable full lace wig is a full lace wig with the special Top Swiss Lace (transparent). For the full lace wig, it is Swiss Lace, which comes in medium brown. It is already bleached based under the condition that the hair would not shed. If you need more bleaching, then you can do it by yourself or ask a hairstylist to help you. For the undetectable full lace wig, it is Top Swiss Lace, which comes in light brown. For the Upgraded 2.0 undetectable full lace wig, the lace is also slightly bleached, which is more slender and lighter than the previous. It can't be deeply bleached, because it is a high risk to broken the lace.

        Still have problem?Helpful(4)

    12. Can your wig use without glue? Can I make ponytail or bun?

        

        You can try to use it with glue or without glue, but using glue will be more natural looking. Some sisters don`t use glue because their hair is secured with a custom strap and comb in the back and got2b glued spray. So it's very secure and doesn`t move at all. And you can also choose got2b glue gel (black bottle) to install it. As for the ponytail or bun, definitely yes, you can make it.

        Still have problem?Helpful(5)

    13. I want the full lace wig with 180% density.

        

        Our full lace wig is 150% density, and we don't have 180% density in stock now. If you want 180% density, we have another 4*13 frontal lace wig with a gift of a free flat iron curling 3 in 1.Would you like to try it? And this one has higher density, which is 180%, and you can browse the following link for more information. https://shop.luvmehair.com/collections/frontal-lace-wig/products/180-density-frontal-lace-wig-pre-plucked

        Still have problem?Helpful(6)

  • About Shipment

    

    1. How long will my hair be shipped after I place an order?

       

       Our shipping cycle is 2-3 working days. Normal stock: 360 Frontal, Frontal, Bundles, Closure . If the order adds the custom service, such as Pony tail, or 360 Wig, or Blonde wig,or U-part wig, or daily customized wig, which will need more extra 2-4 days to be ready for shipment.

       Still have problem?Helpful(5)

    2. Which express do you use? How long can I receive the parcel?

       

       We use DHL, FedEx or UPS. Generally, the package will be delivered within 3-5 business days in the USA, and 5-8 days in other countries.

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    3. Do I need to pay the shipping fee?

       

       Our shipping fee is free.However, there are some areas that need to charge the remote fees 20$.

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    4. Do I need to pay the customs duty?

       

       The customs duty is determined by the custom of your country. And it is uncertain to know how much about it.

       Still have problem?Helpful(8)

    5. Can I ask for no signature of shipment?

       

       You can make a note in your cart for this or contact us before shipping out. Then we will choose a free sign-off service for you. If the parcel has been shipped, you can call DHL /FedEx/UPS to ask them about it. If no one at home receives the parcel, the courier will call you. Please make sure your phone can go through.

       Still have problem?Helpful(6)

    6. Can you provide the Overnight shipping service?

       

       Sorry for that,we did not have the overnight service.The fastest delivery time is 2days.

       Still have problem?Helpful(5)

    7. Can I receive the parcel on Saturday or Sunday?

       

       The DHL and FedEx are weekend off.If the parcel has been arrived your city,you can go to the local sites to receive it.

       Still have problem?Helpful(7)

    8. I am in a remote area, can you ship it?

       

       Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.

       Still have problem?Helpful(11)

    9. Can I use Po.box as the shipping address? Or billing address?

       

       We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS) can't deliver and we only accept the physical address as shipping address.However, you can use PO.box as billing address.

       Still have problem?Helpful(12)

  • About Payment

    

    1. When I pay via PayPal, do I have to have a PayPal account? Can I use credit cards?

       

       PayPal account is not necessary.You can choose the "Pay with Credit Card".

       Still have problem?Helpful(5)

    2. Which payment methods can I use?

       

       We accept the payment methods as Paypal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: stella@luvmehair.com.

       Still have problem?Helpful(4)

    3. Why is my card declined?

       

       Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us : info@luvmehair.com

       Still have problem?Helpful(9)

    4. If I pay on your website, is my information safe?

       

       We are sure that our website is legal , which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems, please feel free to contact us：info@luvmehair.com.

       Still have problem?Helpful(8)

    5. Can you send me an invoice?

       

       Yes, we can send you the invoice if you need, just feel free to contact us via email or Facebook online.

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    6. How do I use my coupon code?

       

       The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you are in the process of Checkout or Confirm, you can apply the coupon code.

       Still have problem?Helpful(8)

  • About Us (LUVME HAIR)

    

    1. Can I be your brand ambassador?

       

       It would be better if you have active social skills and outstanding shooting skills. If you meet our requirements, please send an email to collaborate@luvmehair.com .

       Still have problem?Helpful(8)

  • About Return Policy

    
    1. you can check the Return Policy Page

    2. If I don't like it, can I return it? Can I get the full amount?

       

       If you don't want your order or you place the wrong order or want a longer length and you would like to exchange the order, you need to pay for the return charge, and your refund will be reduced $20 (because of the shipping fee we paid at the beginning).

       Still have problem?Helpful(7)

    3. Can I have a return label if I return it?

       

       We don't provide return label. If you need to return, please contact us via email at first, then we will provide the return information. You can try to use the USPS to return it.

       Still have problem?Helpful(6)

    4. If I return the parcel, do I need to pay the returned shipping fee?

       

       If the returning is due to our problems (such as incorrect products, the quality problem of products), we will provide a full refund for you; If the returning is due to buyer`s problems (such as don't like/want, order wrong product/size ), we will remove $20 from your refund as the loss of freight and handling fee.

       Still have problem?Helpful(6)

    5. How long can I get a refund if I return it?

       

       Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days.

       Still have problem?Helpful(5)

    6. If I make a wrong order, can I exchange it?

       

       If the parcel has not been shipped, you can send an email to Info@luvmehair.com. We will modify the order for you. Once your parcel is shipped out, you can try to make an exchange after receiving it.

       Still have problem?Helpful(6)

  • About Wholesale

    

    1. Can I have a wholesale price?

       

       We are very pleased to offer wholesale price for you. But it need over($500). Please send eamil to Michael@luvmehair.com

       Still have problem?Helpful(15)

    2. Do you have any conditions for your wholesale? What is the minimum order quantity?

       

       We have no more conditions, as long as your order exceeds $500.

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    3. Can I be your distributor?

       

       Yes，we hope to cooperate with you to develop a better business.Please send email to Michael@luvmehair.com

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• 

  Question After Purchase

  • Track Order

    
    1. you can check this Page>> Track Order

    2. Why haven't I received my parcel yet?

       

       Once the parcel has been shipped. We will post the tracking number on the website.You can check the status.If not,you can send us a e-mail. Our colleague will answer you.

       Still have problem?Helpful(15)

    3. Where is my order? Can I have a tracking number?

       

       Generally, we will ship out your order within 24 hours.Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status.If not,you can send us an Email. Our colleague will help you. Or you can check your order on this tracking page: https://support.luvmehair.com

       Still have problem?Helpful(8)

    4. Why did I purchased two or there items in my order, but only 1pc is displayed in the shipment status?

       

       We ship all 2/3 items of your order in one parcel, so the shipment only displays 1pc. That doesn't mean only 1 item in your parcel.Please don't worry.

       Still have problem?Helpful(6)

    5. Why is my order always at the pending status?

       

       If you paid your order via PayPal and used E-check, then your order will be at pending status until your payment is cleared. So you need to clear the payment on PayPal at ASAP, then we can ship your order soon.

       Still have problem?Helpful(8)

    6. Why there is no gifts in my order details?

       

       We will ship you the free gift,but it would not showed on the page.

       Still have problem?Helpful(10)

    7. Why is the shipment status of my order showing an abnormality or pending?

       

       If it shows abnormality or pending in short time, that maybe normal transport state. If it lasts a long time( over 1 day), you can call the DHL/FedEx/UPS to ask about what is going on about it.Or you can send us the Email to stella@luvmehair.com , we will help you out.

       Still have problem?Helpful(9)

    8. If I'm not at home, how can I sign for my package? Can I have a delivery service without signature?

       

       Yes, you can. You can leave a note in your order, or call DHL/FedEx/UPS to apply the service. After you applied the service without signature,if the package is lost or stolen, we do not take any responsibility.

       Still have problem?Helpful(11)

    9. Why the shipment status shows that I have signed. But I did not receive the parcel yet.

       

       Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.

       Still have problem?Helpful(9)

    10. When can I receive my order?

        

        Normally, your order can delivery within 2-4 business days, if weekend or holiday or Customized wig，it maybe have a 2-4days delay. If want to track order status, please go to this page: https://support.luvmehair.com/

        Still have problem?Helpful(9)

    11. I make two orders at the same time. Can I receive a free 3D mink lashes?

        

        We feel very sorry that this special offer has expired, please continue to pay attention to our website, we will post other promotions on our products details pages or social media.

        Still have problem?Helpful(5)

  • About Change / Cancel Order

    

    1. Can I change or cancel my order?

       

       If you want to cancel or change your order, please send email to Info@luvmehair.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.

       Still have problem?Helpful(11)

    2. Can I ask for small/large cap?

       

       Our Stock Size is Medium which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside. We have received your request, and you would like to use the small/large cap for your wig, is that right? Kindly Reminder: For full lace wig and front lace wig: 1.The size of our full lace wigs and front lace wigs could not be changed. For closure wig/Bob wig/customized wig: 1. Small Size is 21.5 inches, Large Size is 23.5 inches, you should know your own size and make a suitable decision. 2. If you change to those special sizes, you may need to wait another extra 5-10 days. Would you like to wait? 3. It will be charged extra 10$ for making the special size for you. For U-part wig: 1 The cap size of U-part wigs could not be changed, but wig’s top is empty so you can adjust the wig according to your head size. Could you accept the above tips for your order ? If you want to ask for the small/big cap, please remember to take a note on the cart or send emails to us.

       Still have problem?Helpful(13)

    3. Can I change the size, texture or another product after placed order?

       

       If you want to change, please send emails to Info@luvmehair.com.If within 2 hours after ordered, we can do it for you, but if over 2hours, we can't make sure of that.

       Still have problem?Helpful(8)

    4. Can I change the address?

       

       If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge your additional fees. So if you need to change the address，please contact us first.

       Still have problem?Helpful(11)

    5. Can I add a deep bleached knots service?

       

       Our full lace wig is slightly bleach. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you.

       Still have problem?Helpful(9)

  • About Hair Usage / Care

      

    1. Can I swim with my wig?

       

       Yes, you can go for a swim with the wig. When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for the hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

       Still have problem?Helpful(9)

    2. Can I bleach the knots/dye/do the texture by myself?

       

       1) Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. But for the undetectable full lace wig, we suggest not do so because transparent lace is a special lace material, there’s no need to bleach any more. 2)Our hair is nice virgin hair, which can be dyed. So you can dye it by yourself or your hairstylist. Please don`t dye on the lace when there is a undetectable full lace wig to avoid damaging the lace. 3)It is sure to do the texture you like if you want. Also, it may be better that try to ask a hairstylist to help you.

       Still have problem?Helpful(7)

    3. How do I care if my hair is tangled?

       

       It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.

       Still have problem?Helpful(16)

    4. How to wash my hair?

       

       When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

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    5. What glue should I use to install my wig?

       

       Most of customers prefer to use ghost Bond or got2b glue. If you don't know much about hair installation, we recommend that you make an appointment with a professional hairdresser to help you install it.

       Still have problem?Helpful(12)

  • About Hair Problems

    

    1. Why is my hair tangled or shedding?

       

       It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair's original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for hair, and it will make the hair tangled and rough. It's better to wash it with warm water, hair shampoo and hair conditioner after swimming.

       Still have problem?Helpful(7)

    2. Why is the package I received different from the one in the picture?

       

       Normally the wigs in the pictures or videos that we post on our social media are installed and restyled by our hairstylists, so it would look more gorgeous. But actually it is the same as yours with the same materials. Therefore, you can ask a hairstylist or book our local hairstylist to help you install.You can check the link below: https://shop.luvmehair.com/pages/luvme-local-hairstylist .We are sure you will be more gorgeous.

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    3. Why is the size I received shorter/thinner than the expected?

       

       Normally the length showed online is the original length of the hair, but not the length after shaping. And if you believe it is shorter than the actual length, please kindly try to measure it from the top to the tip after pulling it straight. Then you will see its actual length. For the U part wig, normally it is made at the same weight. So the longer the length, the thinner it looks. But there are many customers who have already tried it and installed well. This density is OK to make a nice style and we will try to increase the density of wigs over 20 inches in length. But the price may be higher than now. For our full lace wig and undetectable full lace wig, the density is 150%. And it is also the best density for that price. If you need higher density, you may consider 4*13 frontal lace wig. You can check the link below for 180% density 4*13 frontal lace wig: https://shop.luvmehair.com/collections/frontal-lace-wig/products/180-density-frontal-lace-wig-pre-plucked

       Still have problem?Helpful(4)

    4. Why did I choose a big net hat / small net hat, but the goods received is still not big / small?

       

       For our 360 wigs and other customized bob wigs, if you have add the Large/Small size, actually it is the customized size showed. 1)21.5 inches Small 2)22.5 inches Medium 3)23 inches Large .It brings wig combs and adjustable straps inside, which can help hold well. Please kindly make sure that your installation method is correct. You can go to our Facebook to get more details about the tutorial videos. Also, you can ask a local hairstylist to help you, it may be better.

       Still have problem?Helpful(8)

    5. Why does my wig/hair smell a little?

       

       It is the smell from the factory, but not the smell of chemicals. For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which is healthy and high-quality and can be used for a long time. So please don`t worry about that, we will try to minimize fragrance as well.

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    6. Why is there no bleached knots in my full lace wig?

       

       Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. For the Upgraded 2.0 undetectable full lace wig, the lace is also slightly bleached, which is more slender and lighter. It can't be deeply bleached , because it is a high risk to broken the lace.

       Still have problem?Helpful(5)

    7. Why does the hair come in brown? Or have white hair?

       

       For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so most hair color is natural color. And most hair's natural color is not jet black, sometimes it looks like brown under the sun or shiny light. Maybe there is little white hair because it has already existed when we collect from donors. However, it doesn't affect the usage, so please don`t worry about that. If you don't like the brown/white hair, you can dye the color by yourself or ask a hairstylist to help you dye it. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.

       Still have problem?Helpful(3)

    8. Why do hair ends split or have short hair?

       

       For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so it may have a little split ends/have little short hair inside. We stick to the human hair, so it's normal and it won't affect the usage. You can try to use scissors to cut the hair end a little, and then do some hair care, it will be nice again. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.

       Still have problem?Helpful(6)

    9. Why did the combs I should have received get lost?

       

       When we shipped out the order, the parcel has passed the factory's quality inspection. But if you find that the wig comes without combs, it maybe get lost during the long transit. For such condition, please kindly contact us via email after the item is received, so that we can help you solve it immediately.

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    10. Why did my style disappear after I washed?

        

        For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which can be used for a long time. Normally when we wash the hair, the style may change a little, because we stick to the human hair. It will be nice again with the shape of flat iron after drying. The hair is nice virgin hair, which can be dyed, bleached, shaped. And it can be used over 2-3 years with good protection. Here are some tips to help wash and care your hair: 1)When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. 2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! 3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! 4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

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  • About Return / Refund

    

    1. I made a mistake to placing the wrong order/do not like my hair, can I return it?

       

       Yes, you can, but you need to contact us via email first after you receive the parcel. As you placed the wrong order/you don`t like it,which is a return for personal reasons, so we will remove $20 from your refund as the loss of freight and handling fee, please kindly understand that.

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    2. Can I have a return label / return info?

       

       We don't provide return label. If you need to return, please contact us via email at first, then we will provide the return information. You can try to use the USPS to return it.

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    3. Can I get a full refund?

       

       If the returning is due to our problems (such as incorrect products, quality problem of products), we will provide a full refund for you after confirmation. But you need to contact us about the defective items via email within 2 days. Without any prior report/notification, we will not issue a refund. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.

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    4. If I refuse to accept the package, can I get a full refund?

       

       We do not accept the refusal without any reasons. If you refuse to sign the parcel and lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest that customers contact us within 24hours via email before shipping if they have any problems(such as place the wrong order/ want to cancel /want to exchange), so that we can help you to solve it timely.

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    5. How long can I get a refund after returning the parcel ?

       

       Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days.

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    6. Do I need to pay for the return shipping?

       

       Please note that original shipping fee will be removed from your refund and if the returning is due to the buyer`s problems, the returning shipping costs will be borne by the customers. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

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    7. What method do I use to return?

       

       We don't have return label, so you can try to use the USPS return for it.

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  • About Coupon Code / Gift / Package

    

    1. My payment is over $149.But I can not see a free 3D mink lashes on the order Details?

       

       We feel very sorry that this special offer has expired, please continue to pay attention to our website, we will post other promotions on our products details pages or social media.

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    2. Why my cart is over $149, but I did not receive a free 3D mink lashes?

       

       We feel very sorry that this special offer has expired, please continue to pay attention to our website, we will post other promotions on our products details pages or social media.

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    3. Can I use two coupon codes in one order?

       

       No, one order can only use one coupon code.

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    4. When did you upgrade to the new packaging?

       

       We have started using the new package few months ago. But if your order has a special gift/product, we will continue to use the original package because of the gift/product size.

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  • About Local Hairstylist

    

    1. Do you have a hairstylist in my city?

       

       We have local hairstylists in some big cities. You can search your city on this page to see if there are any nearest hairdressers : https://shop.luvmehair.com/pages/luvme-local-hairstylist

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    2. Can I be your local hairstylist?

       

       Yes, we require you to have a hairdresser or cosmetologist's license. If you meet our requirement, please send emails to Hairstylist@luvmehair.com

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    3. Do you have local salons?

       

       We have local hairstylists or salons in some big cities. You can search your city on this page to see if there are any nearest hair salon : https://shop.luvmehair.com/pages/luvme-local-hairstylist

       Still have problem?Helpful(6)

  • About Tax / Custom / Duty

    

    1. Why I need to pay the customs duty?

       

       Each country has different tariff policies. We usually try to help you avoid customs duties legally. If a tariff is charged, you will have to pay the duty.

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    2. Why my parcel was stayed at the customs?

       

       Customs spot checks are random.Once the customs clearance is completed,the package will be deliveried within 2-3days. Please don't worry, if any problems, please contact us.

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    3. Why am I overcharged when I pay my order?

       

       We only charge the amount of your order. As for the extra fee, it may be the handling fee charged by your bank, which is related to the type or area of your card.

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  • About Contacting Us

    

    1. Why did I send an email, and didn't get your reply?

       

       Sometimes we can not reply in time because of the time difference.Maybe we are off work/weekends at that time. But we will reply immediately after work, so please don`t worry about that.

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    2. Why did I send a DM message to you at IG, and I didn't get a reply?

       

       We have a lot of fans sending DM every day, and we may miss some message, so if there is something urgent or important, please email us. Besides, if you don't follow our IG, we may not see your DM.

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    3. Can I call you?

       

       Yes, you can call us if needed. But email might be the best recommendation. And you'd better write the most urgent question as the email title, and as concise as you can. The i-message/phone is the second option.

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    4. I need to contact you urgently. Can I get your call?

       

       This is definitely OK. Here is the phone number: (888) 535-4238

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Still Need Help? Contact Us HERE! 

Helpful Hint: The Fast Help Service covers the most common customer questions, and it will help you find a better solution. Generally, we will reply to your email within 12 hours.