How To Cancel Luvme Order

As part of the Luvme Customer Care team, we want to personally walk you through how cancellations, returns, and refunds work, so you always know what’s required and what’s protected. In this guide, we’ll explain when you can cancel, what condition your items need to be in for a return, how refunds are processed, and what we do behind the scenes to make sure your rights, safety, and shopping experience are fully protected.

You can cancel a Luvme order, but the options you have depend on the status of your package. Please check which situation you’re in before you contact us:

If your order was placed within the last hour and has not been shipped, follow these three quick steps:

1. Check Time & Status
   Make sure it’s still within 1 hour of placing your order and the order is not shipped yet.

2. Contact Luvme Customer Care
   Reach us via email, online form, WhatsApp, or live chat, and clearly state you want to cancel your order, including your order number.

3. Wait for Cancellation Confirmation
   Your order is cancelled only after you receive an official confirmation from Luvme. Once confirmed, we’ll start processing your refund to the original payment method.

When your order is already shipped or delivered, it can no longer be cancelled directly. You’ll need to follow Luvme’s return and exchange process. Before you start, please make sure your product meets the basic return requirements below.

Once your order has shipped or arrived, please follow these three simple steps:

1. Confirm Status & Eligibility
   Check your order status (shipped or delivered) and make sure your product meets the return requirements above (unused, original condition, within 30 days).

2. Contact Luvme Customer Care
   Reach out via email, online form, WhatsApp, or live chat, and provide:

   • Your order number
   • Clear photos of the product and packaging
   • A brief reason for return or exchange

3. Follow Return Instructions & Wait for Refund/Exchange
   Our team will:

   • Share the correct return address/label based on your location
   • Explain any shipping fee or VIP free return details
   • Process your refund or exchange after we receive and inspect the returned item (refunds are usually started within 2 business days).

If you need to cancel an order or start a return, you can reach Luvme through the following official channels. For the best chance to cancel an unshipped order, please contact us within 1 hour of placing your order and have your order number ready.

Once your order has shipped, it usually cannot be cancelled. At that point, you’ll need to wait for delivery and then follow our return process if you decide not to keep the items. Please contact us if you’re unsure of your order status.

After your cancellation is approved, we typically start processing your refund within about 2 business days. The exact time for the money to appear in your account depends on your bank or payment provider and may take several additional days.

In some cases, we may be able to update your address or modify items before the order ships. Once an order is shipped, changes are very limited. Contact Luvme Customer Care as soon as possible so we can see what options are still available.

If your order is cancelled before shipment, there is usually no cancellation fee. For shipped and returned orders, shipping or handling fees may apply depending on the situation and your region. Our team will explain any costs before you confirm your request.

If you don’t receive a confirmation and your order ships, your cancellation may not be successful. In that case, please accept the delivery and then follow the standard return process. Our team will guide you on how to return the package and receive a refund if you qualify.