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FAQS

What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks.

How do I use Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details and returning customers log in to make their purchase. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered via our Express Shipping (2-6 business days) after you complete your online order.

How do I return an item purchased using Afterpay?

If you have changed your mind, you can return your Afterpay purchase in-store (30 days after purchase) or contact us. Please check that your return meets our Return Policy here. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

What if I cannot pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.Click herefor complete terms.

What happens if I have a partial refund, & how does that affect my payments?

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and charge the remaining amount to your third payment.

Where can I find out more about Afterpay?

Visit the Afterpay websiteafterpay.comfor a comprehensive list ofFAQs,Terms,Installment Agreementas well as Afterpay’sPrivacy Policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form.