Your satisfaction is our goal!
If you are unhappy with your purchase, please contact us via e-mail first for return / refund / cancel / exchange.
- We recommend you return your package(s) via USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for loss of package or stolen packages. We will not issue return credit without proof of receipt and delivery. You may be responsible for covering shipping costs for return items and shipping charges must be prepaid.
- Returned items must be unworn, unwashed, uncut and unstyled (free of any stains from makeup, deodorant, or wear) and with the product's package attached. If you believe you have received defective and/or incorrect items, please report via e-mail within 30 days upon receipt. Without any prior report/notification, we will not issue the refund. Detailed descriptions, pictures, and/or videos in report email(s) to Stella@luvmehair.com are helpful in accelerating the return process.
- Kindly note that we DO NOT provide shipping label.
- If the return is due to our responsibilities (such as incorrect products, quality problems of products, etc.), we will provide a full refund.
- If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we may remove approx. $20 from your refund as restocking fee/loss of freight/handling fee.
- The $20 fee may also be charged on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
- Once your return is received and inspected, we will send you a notification e-mail. We will also notify you of the approval/rejection of your refund. If approved, your refund will be processed and automatically returned to your original method of payments in 3-10 working days. Contact us in advance if you no longer use the original card.
- If you have any problems with order/products/payment, please contact us first. If you return the items without contacting us, or if there is no justifiable reason of a dispute, we may not ensure your refund.
Cancel & Change
- You can cancel/change your order within 2 hours upon payment, through our customer service e-mail (email@example.com). We do not guarantee a successful cancellation for requests more than 2 hours after ordering.
- Contact us via e-mail if you want to cancel/change your order before shipped out. We may not be able to cancel/change it for you if your order has already been shipped out.
Regarding Irregular & Excessive Returns
The incorrect items sent to us will be discarded upon receipt.
We reserve the rights to solely define, limit, refuse, and/or reject returns from customers at any time due to:
- With an irregular or excessive return history, or involving worn, altered, laundered, damaged or missing items, etc.
- Potential fraudulent or criminal activity.
In these situations, our team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe.
Luvme Hair reserves the right(s) of final interpretation for all the policies here.