Beware of Fake Luvme Collaboration Emails: How to Spot and Report Scams

Luvme will never ask customers, creators, or influencers to pay fees in order to join a collaboration. Please protect your personal information, verify the sender carefully, and contact Luvme Customer Care before responding to any suspicious message.

What Happened?

Recently, some customers reported receiving messages from an individual falsely claiming to be Luvme’s PR manager. The scammer used the idea of an influencer collaboration to request fraudulent payments, including so-called taxes and shipping fees.

We want to be completely clear: Luvme does not charge customers or creators any fees to participate in collaboration opportunities. Any message asking you to send money before receiving a collaboration, product, or partnership confirmation should be treated as suspicious.

Luvme Official Statement

Luvme is committed to providing a safe and trustworthy shopping experience for our customers and community. We do not authorize third parties to request personal payments from customers under the name of Luvme collaborations.

How to Spot a Fake Luvme Collaboration Email

Scammers often try to make their messages look urgent, official, or exciting. They may copy brand names, images, or collaboration language to pressure people into acting quickly. Review the signs below before replying to any message claiming to be from Luvme.

What Luvme Will Never Ask You to Do

To help protect our customers and creator community, please remember the following safety rules.

• Luvme will never ask you to pay taxes, shipping fees, processing fees, or collaboration fees to join a partnership.
• Luvme will never ask for payment through gift cards, cryptocurrency, wire transfers, or personal payment accounts.
• Luvme will never ask you to share your password, full payment card number, or verification code by email or direct message.
• Luvme will never pressure you to act immediately through suspicious third-party links.
• Luvme will never ask you to verify a collaboration through a non-official email domain.

What to Do If You Receive a Suspicious Email

If you receive a message that appears to be from Luvme but feels unusual, do not rush to respond. Follow these steps first.

• Do not reply to the suspicious sender.
• Do not click links or download attachments from the message.
• Do not send money, gift cards, verification codes, login details, or payment information.
• Take screenshots of the sender address, message content, payment request, and any suspicious links.
• Forward the information to customercare@luvmehair.com so our team can review it.
• Use your email provider’s report phishing or report spam option to help block similar messages.

What to Do If You Already Paid or Shared Information

If you already sent money or shared personal information with someone pretending to be Luvme, act quickly.

• Contact your bank, card issuer, or payment provider immediately and explain that the payment may be fraudulent.
• Change your email, shopping account, and payment account passwords if you shared login details.
• Turn on two-step verification where available.
• Save screenshots, receipts, payment records, email headers, and sender details.
• Report the message through the platform where you received it, such as email, Instagram, TikTok, WhatsApp, or another social channel.
• Contact Luvme Customer Care at customercare@luvmehair.com so we can help verify whether the message was legitimate.

Official Luvme Contact Reminder

For your safety, always confirm that you are communicating with official Luvme channels. Our official email addresses use the @luvmehair.com domain. If a message claims to represent Luvme but uses a personal email address, asks for money, or sends unusual links, please treat it as suspicious.

To access Luvme safely, visit the official Luvme website directly. For the Luvme Hair app, search for “Luvme Hair” directly in the Apple App Store or Google Play Store instead of clicking unknown short links.

Examples of Suspicious Messages

The examples below show suspicious messages related to fake Luvme collaboration requests. These screenshots are shared to help customers recognize scam patterns such as unofficial sender names, fake collaboration language, and payment requests.

Example of a suspicious collaboration message.

Fake representative message using collaboration language.

Suspicious message pretending to be related to Luvme.

Fraudulent payment request example.

Before publishing or sharing screenshots, please make sure personal information such as names, phone numbers, order numbers, addresses, payment details, or private email addresses is blurred or removed.

Conclusion

Luvme takes customer safety seriously. Any person or message claiming that you must pay taxes, shipping fees, or collaboration fees to work with Luvme should be treated as suspicious. Please verify all communication through official Luvme channels, protect your personal information, and contact customercare@luvmehair.com if you receive a message that feels unusual.