| Destination | Estimated Delivery | Under $60 | $60–$100 | Over $100 |
|---|---|---|---|---|
| Contiguous U.S. | 2-6 business days | $13.90 | $7 | Free |
| 3-7 business days | / | Free | / | |
| Non-contiguous U.S. | 10-15 business days | $13.90 | / | Free |
| United Kingdom | 8-10 business days | $12.99 | / | Free |
| France | ||||
| Canada | 10-12 business days | $12.99 | / | Free |
| Australia | ||||
| Rest of Europe | 8-10 business days | $12.99 | / | Free |
| Remote Areas | 10-15 business days | $30 | ||
Coverage for lost or damaged packages, with dedicated after-sales solutions to safeguard your order.
Faster handling of shipping issues with priority support, reducing wait time and improving resolution speed.
Stay updated with real-time tracking information, giving you full visibility of your delivery at every step.
At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, please feel free to CONTACT US at any time , and we'll prioritize responding within 24 hours.
1. Order Cancellation
2. Order Returns
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
2.2 To initiate a return:
|
Steps |
Details |
|
1. Contact Customer Care |
Initiate the return within 30 days, providing reasons and relevant pictures for a swift process. |
|
2. Receive Return Address |
The return address will be provided upon approval of your return request. |
|
3. Process Refund |
Refunds processed within 2 business days post-receiving and inspecting the item(s). |
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days.
4. Refund Processing Time
|
Refund Method |
Refund Time Frame |
|
PayPal |
3 business days |
|
Credit/Debit Card |
10 business days |
|
AfterPay |
3 business days |
|
Zip Pay |
3 business days |
|
Sezzle |
3 business days |
5. Shipping Insurance Refund
Refunded before shipment: Refunded to the original payment account.
Other cases: Refund eligibility varies.
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