How to Track Your Luvme Hair Order？

Before you track your package, please make sure you have the following information ready:

• Order Number
  This is the unique number assigned to your purchase.

  • If you placed your order on our official website, your order number starts with #LM, and you can find it in your confirmation email.
  • If you placed your order in the Luvme Hair App, your order number starts with LM (without #).

• Email Address Used for the Purchase
  This is the email you used at checkout. It helps us verify your order securely, so only you—the rightful owner—can view the tracking details.

Go to our dedicated tracking page:
https://shop.luvmehair.com/pages/trackorder

This page is designed to be simple and user‑friendly. You can bookmark it in your browser for quick access in the future.

Once you’re on the tracking page:

• Enter your order number in the designated field.
• Enter the email address you used when placing the order.

Please make sure both are entered correctly to avoid any errors.

Click on the "Track" button. Within a few seconds, the system will retrieve and display the current status and location of your package. You’ll also see the carriers and the tracking number. 

A: Normally, your order can be delivered within 2-4 business days; if it is a weekend or holiday or Customized wig, it may have a 2-4 days delay. If want to track order status, please go to this page: https://shop.luvmehair.com/pages/trackorder

A: There could be a slight delay between the time you place your order and when tracking information becomes available. If it’s been less than 24 hours since you placed the order, please wait a bit longer. If you still face issues, our customer service is always here to help.

A: If it shows abnormality or pending in short time, that maybe normal transport state. If it lasts a long time( over 1 day), you can call the DHL/FedEx/UPS to ask about what is going on about it.Or you can send us an Email at customercare@luvmehair.com, and we will help you out.

A: Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.

If you have further questions or need assistance, our dedicated customer service team is always here for you. Thank you for being a part of the Luvme Hair family, and here’s to many more fabulous hair days ahead!

A: Yes, you can. You can leave a note in your order, or call DHL/FedEx/UPS to apply the service. After you applied the service without signature,if the package is lost or stolen, we do not take any responsibility.

If you have any other questions or need more help tracking your order, our dedicated customer service team is always here for you. You can reach us via:

• Email: customercare@luvmehair.com
• Website contact form or live chat
• Official social media channels

Thank you for being part of the Luvme Hair family. We truly appreciate your support, and we can’t wait for you to enjoy many fabulous hair days with your new Luvme wig!