First off, a heartfelt thanks to each one of you for choosing Luvme Hair. We deeply appreciate the trust you’ve placed in our brand, and we're committed to delivering nothing short of the best. Your journey with us doesn’t just end after you’ve hit the "Purchase" button; it’s only just begun! We understand the excitement that comes with waiting for your new wig, and to make the wait a bit more bearable, we’ve set up a seamless tracking system for you. 

If you’ve ever found yourself wondering where your package is or faced a bit of difficulty tracking your Luvme Hair order, you’re at the right place. We’ve prepared a step-by-step guide to help you track your Luvme Hair package with ease. Let’s get started!

Step-by-Step Guide to Track Your Luvme Hair Order
The image shows how to track order on Luvme website
1. Have Your Order Details Ready

Before you can track your package, ensure you have the following details handy:

  • Your Order Number: This is a unique number assigned to your purchase. If you place an order directly from our official website, then your order number starts with #LM and you will have received it in your confirmation email after placing the order. If you download our App and place an order on the app, then your order number starts with LM.
  • The Email Address Used for the Purchase: This is crucial as it ensures that only you, the rightful owner of the order, can track the package.

2. Visit the Luvme Hair Tracking Page 

Simply go to This is our dedicated tracking page designed with simplicity and user-friendliness in mind.

3. Enter Your Details

Once you’re on the tracking page:

Input your Order Number in the designated field.

Enter the Email Address you used for the purchase.

4. Hit "Track"

Click on the "Track" button. Within a few seconds, the system will retrieve and display the current status and location of your package. You’ll also see the carriers and the tracking number. 

Common Tracking Questions Answered

1. Q: When can I receive my order?

A: Normally, your order can delivery within 2-4 business days, if weekend or holiday or Customized wig, it maybe have a 2-4 days delay. If want to track order status, please go to this page:

2. Q: I entered my details, but I can’t see my tracking information. Why?

A: There could be a slight delay between the time you place your order and when tracking information becomes available. If it’s been less than 24 hours since you placed the order, please wait a bit longer. If you still face issues, our customer service is always here to help.

3. Q: Why is the shipment status of my order showing an abnormality or pending?

A: If it shows abnormality or pending in short time, that maybe normal transport state. If it lasts a long time( over 1 day), you can call the DHL/FedEx/UPS to ask about what is going on about it.Or you can send us the Email to, we will help you out.

4. Q: If I'm not at home, how can I sign for my package? Can I have a delivery service without signature?

A: Yes, you can. You can leave a note in your order, or call DHL/FedEx/UPS to apply the service. After you applied the service without signature,if the package is lost or stolen, we do not take any responsibility.

5. Q: Why the shipment status shows that I have signed. But I did not receive the parcel yet.

A: Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.

If you have further questions or need assistance, our dedicated customer service team is always here for you. Thank you for being a part of the Luvme Hair family, and here’s to many more fabulous hair days ahead!

October 19, 2023 — Luvme Contributor

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