FAQ
Why my points are about to expire?
When you find your points are about to expire, it could be due to the following reasons:
1. Points earned before this year will expire at the end of this year as per our membership policy.
2. Points issued by customer service are typically time-sensitive; please refer to the details provided at the time of issuance for the exact expiration date.
To help you make the most of your points, we’ve prepared special redemption activities. Feel free to explore and redeem them now for exciting offers!
Why do my points expire at the end of the year?
We understand your concerns. To enhance the membership experience and ensure fairness in the points system, we’ve unified and processed all points earned before 2024.
As a token of appreciation for your support, we’ve curated various redemption activities, including discounts, gift cards, and wig products. You’re free to choose and redeem during the activity period!
Check out the activities here.
When will my Expiring Points be expired? Will all my points be expired?
You can see if any points are about to expire and when they expire at https://shop.luvmehair.com/pages/my-points [Expiring Points].
Don't wait until they are cleared to regret it, use them to redeem your coupons, gift cards, wigs!
Do I consume my points in any way that prioritizes the consumption of historical points?
To help you use your points efficiently, we prioritize deducting the oldest points first. This way, you won’t miss any expiring points!
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