Can I return or exchange my order if I don't like/don't want it?
Of course yes. If you have any problems with your purchase, please keep the wig in its original condition and contact customercare team within 30 days from the date of delivery for returns or exchanges. For more detailed information regarding our return and exchange policy, please kindly check this link:
https://shop.luvmehair.com/pages/return-policy
My package arrived damaged, and a wig is missing/damaged upon receipt. What should I do?
If your package is damaged upon receipt, please check if any products inside the package are missing or damaged. Please retain the outer packaging with the tracking number and all products you received, and contact our customer service and the logistics provider as soon as possible. Our staff will assist you to find a proper solution.
I forgot to put the return registration card in the package. Will this affect my return?
Please fill in the necessary information on the return registration card and put it along with your return package. If the return registration card is missing, you can ask our staff for necessary information for returns and write it down on a piece of paper. If you found that you haven't sent back the return registration card after the package has been shipped, please contact customer service and provide your return tracking number to our staff.
Why does the curly hair I receive look different from what I saw on the website?
Our wigs are packaged and shipped directly after styling, so the product you receive may have slight differences from the pictures. Additionally, the small curls may become slightly frizzy during shipping over long distance. You can easily fix this by giving it a simple touch-up or hair care upon receiving the product.
Why does hair with body wave or loose wave texture not maintain its curl?
To achieve a more natural look, a small amount of setting product will be used on wigs with loose texture, like body wave or loose wave. Therefore, the curl will inevitably become loosen after several usages or washing. You can use a curling iron to restyle it, using styling mousse to maintain the style after restyling.
Is it normal for some hair to shed right after I received the wig?
Each wig will be inspected thoroughly before being shipped. However, there might be some leftover cut hair from the trimming process. You can gently comb the hair with a wide-toothed comb or fingers, and the amount falling-out hair will gradually reduce.
Why is there short hair around the top of the wig?
The hair on the lace is hand-sewn, and each hair needs to be knotted on the lace hole to ensure it doesn't fall out. Therefore, 3-4 inches long hair will be left during the hair sewing process. Applying some mousse or using a hot comb can lay down the short hair.
Why does the wig in natural black look brownish?
The hair material of our wig is very healthy and shiny as it is directly collected from donors. Its color may not appear very black and can look a bit brownish in the sunlight.