or 4 interest-free payments of $
with afterpay | klarna | sezzle
Exclusive
Free Gift
Estimated Delivery:
--/--
Shipping Methods:
LUVME HAIR utilizes reliable carriers such as UPS, DHL, USPS, FedEx, and Royal Mail for global shipping.
Total Delivery Time:
Total delivery time = processing time + shipping time.
Processing Time
After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.
Shipping Time & Cost:
Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.
About Tax:
Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
Additional Notes:
- Local logistics deliver on business days (Mon. - Fri.).
- Ensure your delivery address is accessible on workdays.
- Keep your phone on, as carriers may contact you.
- Some services may require a signature for delivery.
- If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.
|
Scenario |
Responsibility |
|
Incorrect personal shipping info or undeliverable address |
Buyer |
|
Customs duties in recipient’s country/region |
Customer |
|
Buyer’s delivery delay or address modification |
Buyer |
|
Cancellation or return halfway for personal reasons |
Buyer |
Shipping Insurance Refund:
Refunded before shipment: Refunded to the original payment account.
Other cases: Refund eligibility varies.
Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction! CUSTOMERCARE@LUVMEHAIR.COM
Shopping Security
At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States. For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly. Please note that you will be responsible for future return shipping fees if your assigned free returns are used up. Customers in the US can purchase a more affordable shipping label directly from us. Returns due to merchant errors, such as shipping the wrong item, are not included in the total free return.
Please kindly note that each order qualifies for a single free return within 30 days of receipt.
2.1 Return Acceptable
For a return or exchange, the wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used wigs for return.
2.2 To initiate a return:
|
Steps |
Details |
|
1. Contact Customer Care |
Initiate the return within 30 days, providing reasons and relevant pictures for a swift process. |
|
2. Receive Return Address |
The return address will be provided upon approval of your return request. |
|
3. Process Refund |
Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN] |
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. [NEED TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
|
Refund Method |
Refund Time Frame |
|
PayPal |
3 business days |
|
Credit/Debit Card |
10 business days |
|
AfterPay |
3 business days |
|
Zip Pay |
3 business days |
|
Sezzle |
3 business days |
Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
|
Steps |
Details |
|
1. Submit Repair Request |
Contact us with pictures or videos for our staff to assess repair feasibility. |
|
2. Receive Mailing Address |
We'll provide the mailing address upon approval. Note: You're responsible for shipping costs. |
|
3. Repair Completion |
Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR] |
How To Care It
How To Wash Your Wig
Washing your curly wig regularly helps keep it looking as fresh and natural as possible.To achieve this:
•Fill a sink with water( warm water would be better).
•Add a small amount of shampoo with hair care ingredients, and submerge your wig.
•Squeeze out any excess water, being careful not to wring it out.
•Rinse thoroughly in water, then gently squeeze out any excess liquid again and dry with a towel.
Alternatively when you don’t have time for a full wash, spray your human hair wig with water mixed with conditioner. Just like in real hair, a little bit
of moisture will help curls bounce back and appear fresh. This will make your curls mimic what naturally healthy curls look like after they’ve been
dampened with some water.
How to Do A Deep Conditioning Treatment
To keep tangles from being a huge problem:
•Try doing a deep conditioning treatment on your wig before and after wearing it. You can do so by using products like coconut oil or olive oil and conditioner.
•Don't put too much product(hair spray)in your hair because that can lead to more tangling than usual.
•At least once per week, soak your wig in warm water. Take it out and apply conditioner product liberally through all of your hair, starting at your ends and
working up toward roots.
•Sit back and let your wig absorb the nutrition for about 20 minutes.
•After the time is up, rinse with warm water and follow up with a cool water rinse to close cuticles.
•Use a soft towel to gently blot excess water away from the skin, leaving only what washes off naturally during the toweling off process.
Description
Description