The Support From ‘Sis’
At Luvme, we deeply value our customers who generously share their personal wig experiences, life stories, and beauty tips across our social media channels. Their inspiring narratives have motivated us to extend this encouragement, affection, and inspiration to a wider audience. As a token of appreciation, we are printing quotes shared by our loyal fans so that their empowering messages can reach even more people.
The Voice of Customer (VoC) is an integral component in driving our commitment to deliver value and happiness to our customers. VoC enables us to focus on understanding our customers' needs, wants, expectations, and preferences, ensuring that we provide the right products, enhance customer service, and address concerns in every aspect of our business.
In March, we engaged in face-to-face interviews with our dedicated customers to explore their motherhood journey, mother-daughter beauty bonds, and hair adventures. Our customer insight team also conducts ongoing online product surveys to gain a deeper understanding of customer preferences. Moreover, we actively engage with our customers through comments, retweets, shares, and likes on various social media platforms, fostering real-time communication. We gather feedback from various departments, including sales, marketing, and product development, to ensure a satisfying shopping journey with Luvme Hair.
Luvme is devoted to you and only you. Luvme not only provide the best hair experience and the best product, but also, providing the content and the support to you. We champion women in expressing themselves fearlessly and authentically, inviting you to voice your thoughts and emotions. Embrace the Luvme Family today and unleash your inner power – we'll be there to support you at every turn.