
At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, please feel free to CONTACT US at any time , and we'll prioritize responding within 24 hours.
1. Order Cancellation
2. Order Returns
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub

2.2 To initiate a return:

Steps |
Details |
1. Contact Customer Care |
Initiate the return within 30 days, providing reasons and relevant pictures for a swift process. |
2. Receive Return Address |
The return address will be provided upon approval of your return request. |
3. Process Refund |
Refunds processed within 2 business days post-receiving and inspecting the item(s). |
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days.
4. Refund Processing Time
Refund Method |
Refund Time Frame |
PayPal |
3 business days |
Credit/Debit Card |
10 business days |
AfterPay |
3 business days |
Zip Pay |
3 business days |
Sezzle |
3 business days |
How To Wash Your Wig
Washing your curly wig regularly helps keep it looking as fresh and natural as possible.To achieve this:
•Fill a sink with water( warm water would be better).
•Add a small amount of shampoo with hair care ingredients, and submerge your wig.
•Squeeze out any excess water, being careful not to wring it out.
•Rinse thoroughly in water, then gently squeeze out any excess liquid again and dry with a towel.
Alternatively when you don’t have time for a full wash, spray your human hair wig with water mixed with conditioner. Just like in real hair, a little bit
of moisture will help curls bounce back and appear fresh. This will make your curls mimic what naturally healthy curls look like after they’ve been
dampened with some water.
How to Do A Deep Conditioning Treatment
To keep tangles from being a huge problem:
•Try doing a deep conditioning treatment on your wig before and after wearing it. You can do so by using products like coconut oil or olive oil and conditioner.
•Don't put too much product(hair spray)in your hair because that can lead to more tangling than usual.
•At least once per week, soak your wig in warm water. Take it out and apply conditioner product liberally through all of your hair, starting at your ends and
working up toward roots.
•Sit back and let your wig absorb the nutrition for about 20 minutes.
•After the time is up, rinse with warm water and follow up with a cool water rinse to close cuticles.
•Use a soft towel to gently blot excess water away from the skin, leaving only what washes off naturally during the toweling off process.